Privacy Policy

Effective Date: September 3, 2024

1. Introduction

Welcome to Transcend AI (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our AI system. Our AI system is designed to provide an experience of a digital employee, connected to your enterprise tools, able to think, plan, and act.

By using our AI system, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

2. Information We Collect

2.1. Information You Provide

Account Information: When you create an account, we may collect your name, email address, and other contact information.
Enterprise Data: Information from the enterprise tools you connect to our AI system, such as CRM, ERP, and communication platforms.

2.2. Information Collected Automatically

Usage Data: Information about your interactions with the AI system, including commands given, actions taken, and responses generated.
Device Information: Details about the device you use, such as the IP address, operating system, browser type, and other device identifiers.
Cookies and Tracking Technologies: We may use cookies and similar technologies to collect data about your use of our services.

2.3. Data from Third-Party Integrations

When you integrate third-party enterprise tools with our AI system, we may collect information from those tools as necessary to perform the requested actions and to enhance our services.

3. How We Use Your Information

3.1. To Provide and Improve Our Services

Service Delivery: To process and execute the tasks and commands you give to the AI system.
Service Improvement: To analyze usage patterns and improve the performance and functionality of the AI system.

3.2. To Communicate with You

Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical support.
Updates and Notifications: To send you updates about our services, changes to our policies, or other relevant information.

3.3. For Security and Compliance

Security Monitoring: To monitor for and protect against unauthorized access, fraud, and other security issues.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

4.1. With Service Providers

We may share your information with third-party service providers who assist us in operating our AI system, including cloud hosting, data analysis, and customer support.

4.2. With Third-Party Integrations

When you integrate our AI system with third-party enterprise tools, we may share the necessary data with those tools to execute actions on your behalf.

4.3. For Legal Reasons

We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no system can be completely secure, and we cannot guarantee the absolute security of your information.

7. Your Rights

You have the right to access, correct, or delete the personal information we hold about you. You may also have the right to object to or restrict certain types of processing or to request the portability of your data. To exercise these rights, please contact us at privacy@transcend.inc.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@transcend.inc